CUSTOMER RIGHTS

At Tudetic S.L., we want you to be fully satisfied with every purchase you make with us. However, we understand that on certain occasions you may want to return a product.

Returns

If for any reason you are not satisfied with your purchase, you can return the product thanks to the 30-day return guarantee, starting from the date of receiving the product. You just need to log into your control panel, go to the returns section, and follow the necessary steps.

Right of Withdrawal

Customers residing in the European Union are also legally guaranteed the right to withdraw from the purchase contract for a product within 14 calendar days from the day you or a third party indicated by you (other than the carrier) receives the purchased product or the last item, in case of delivery of the same order in multiple shipments, or the last component or piece in case of delivery of a product consisting of multiple components or pieces. This right applies to all our products, except for digital products (e.g., MP3), if you have consented to its execution at the time of delivery.

For your safety, we recommend using a certified shipping service if the return amount exceeds €75.

Please note that return costs are your responsibility unless we have sent the product by mistake or if the product is damaged or defective.

Once we receive your cancellation notice, we will refund the purchase price of the product along with the standard shipping costs for that product, corresponding to the cheapest shipping option we offer. We cannot refund any additional costs for express, priority, or courier shipping services.

If you need to contact us by regular mail, you can do so using the following address:

Tudela Trading S.L.

C/ Avenida del Barrio, 86

31500 Tudela (Navarra)

Spain

Tax ID: B71386262

This is not an address you can use for returns. If you need to return a product, please visit the returns section in your client panel on our website and follow the instructions.

You can also contact us via email by writing to info@tudetic.com

Legal Warranty

The products offered at Tudetic are covered by the 2-year legal warranty from the date of delivery for new products, as provided by consumer and user regulations.

There are certain wear-and-tear products (e.g., batteries) that enjoy a 6-month warranty period.