SHIPPING AND RETURNS

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Through your customer account you can keep track of tracking numbers and all data of your orders, you can also modify your personal data and preferences.

Order Status

At any time you can check the status of your order by logging in with your email and password to your customer panel. You will receive emails with important updates on your order.

Countries to which orders are shipped

We ship packages daily worldwide! If you do not see a specific product available for shipment to your address, it is because some manufacturers impose territorial sales restrictions.

Shipping address changes

Provided your order has not been shipped, we will be able to change your shipping details. If your order is marked as shipped, we will not be able to make such a change and you will receive it at the address you selected.

If we have not yet shipped the package and you wish to change the shipping details, send us an email through Customer Service requesting an address change or call us by phone, will be more effective because via email it may take up to 24 hours for us to read it and the package may have been sent in the process.

Deliveries

If the shipping method chosen in your order is courier, if you are not at home when they attempt to deliver the package, they will leave a notice to contact them to arrange another time or to pick it up at the courier office.

If the chosen shipping method in the order is any standard shipping without tracking, you will have to wait a bit longer than usual to receive it, and it is normally delivered to your mailbox. If it is not possible to deliver it to your mailbox and they cannot locate you, they will leave a notice for you to collect it from the nearest post office.

Orders not delivered and returned to Tudetic

In certain instances, packages are returned to Tudetic without being delivered to our customers, either because they could not be located or because the carrier could not find the delivery address. In these cases, if the package is returned to Tudetic and could not be delivered, we will refund your order and send you an email to inform you of what happened.

Orders with an out-of-stock product

If your order contains a product that we cannot send yet due to a stock error, we will email you informing you of what happened, but we will not send the rest of the products until the order is complete.

If a product in your order is in stock and another is not, for example, if you want to receive one of them more quickly, you will need to make two separate orders.

RETURN POLICY

General Information

TUDETIC S.L. offers a 30-day return period from the date of receipt of the product. Tudetic's 30-day return policy allows you to return any products you wish if you are not completely satisfied with your purchase.
This returns policy does not affect your legal rights as a consumer.

Damaged, defective or incorrect products

Product damaged during shipping

If you receive a damaged product during shipping, contact us to open an incident with the transportation agency. You can return it within a 30-day period from the date of receipt of the order. Visit our returns page within your customer panel and follow the necessary steps.

Incorrect product

You can return the product within 30 days from the date of receipt of the order. Visit our returns page within your customer panel and follow the necessary steps.

Defective product: Within 30 days following the date of receipt

You can return a defective product within 30 days from the date of receipt of the order. Visit our returns page within your customer panel and follow the necessary steps. You also have the option to contact the manufacturer of your product to find out if they can repair it, we will assist you in the process if necessary.

Defective product: between 30 days and 2 years from the date of receipt

Keep all information regarding your product warranty. Contact the manufacturer to try to resolve the issue. If the manufacturer cannot resolve the problem, contact us so we can help you exercise your warranty rights.

Note: For product exchanges in the peninsula, we use the delivery with collection service, which we call the exchange service. For the convenience of customers within the European Union, we can provide a collection service for a small fee. For customers outside the European Union, the customer will always have to manage the shipment of the product to our facilities. If Tudetic is responsible for this shipment, the shipping method that must be used and the refund amount for the return will be explained in each case. If Tudetic is responsible for the refund amount, it will always be subject to prior written approval, you should not send anything without our consent.

Conditions under which you can return a product

If the reason for the return of the product is not due to it being damaged upon arrival, defective, or incorrect, we will not refund you for the cost of the paper or box used to wrap the package, shipping costs, or any other service related to your order; we will only refund the cost of the product.

If for your convenience we manage the collection of the product, we will deduct the shipping costs from the total refund amount.

How do we calculate the return shipping costs?

If you wish to return a product due to an error on Tudetic's part, we will cover the return shipping costs provided you have followed the steps we have indicated in the process correctly. Contact us to investigate what happened and arrange for the package to be collected.

If you wish to return a product without any error on the part of Tudetic, for your convenience we can arrange for the product to be collected and deduct the return shipping costs from the total refund amount.

For returns from Spain with home pick-up, the return shipping costs may vary depending on the volume and weight, but they range between 4.95 € and 9.95 € (VAT included).

If the product was purchased without shipping charges, a flat fee of 4.95€ will be deducted for shipping from our warehouse to you and the cost of return for the pickup of the product.

If the product was purchased with an additional shipping cost, that amount will not be refunded at the time of the refund.

For international returns, shipping costs must be consulted in advance. Within the European Union, as an approximate value, it may vary between 12,95 € and 16,95 € (VAT included).